Responsible Gambling
jita believes that betting is entertainment — not stress, not harm. We are always here to help you make the right decisions to protect yourself and your family.
Responsibility is our core commitment
The safety of every player is our highest priority at jita. Betting should be an enjoyable activity — when it starts to cause problems in everyday life, that is the time to take notice. We want you to play with awareness, understand your own limits, and seek help when needed.
Our Terms and Conditions clearly state that the minimum age to open an account and participate in any kind of betting or casino game at jita is 21 years. This age requirement is strictly enforced and accounts are verified in any case where there is doubt.
People often become overly dependent on betting without realising it. Feeling compelled to bet more to recover losses, hiding your betting from family, or using money set aside for daily expenses — these are signs of concern. jita wants you to take action before reaching that point.
In accordance with our Privacy Policy, your gameplay data and financial information are kept fully secure. We use that information to identify unusual betting patterns and, where necessary, proactively reach out.
Tools to keep yourself protected
jita provides several practical features to help you stay in control of your own betting.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once set, the limit takes effect immediately, but raising it requires a specified waiting period.
Session Time Limit
You can set a daily limit on how long you play in one sitting. When the set time is up, the session automatically pauses and you receive a notification.
Temporary Break
You can temporarily close your account for a few days or weeks. You will not be able to log in until the break period ends.
Self-Exclusion
If you feel that betting is getting out of control, choose long-term self-exclusion. This option can be activated for anywhere from 6 months up to permanently.
Betting History Review
View your deposits, withdrawals, and betting activity for the past 30, 60, or 90 days. Understanding your own spending patterns is the first step toward responsible gambling.
24/7 Support Team
jita's support team is always on hand for any questions about responsible gambling. Contact us via live chat or email in Bengali or English.
Limit Setting Request
Fill in the details below and click "Send Request" — our support team will take action within 24 hours.
This form goes directly to our responsible gambling team. For self-exclusion, contacting us via live chat directly is faster.
Warning signs of a problem
If any of the following apply to you or someone close to you, consider seeking help.
Feeling a repeated urge to bet in order to recover losses or win back money.
Hiding the amount or time spent on betting from family or friends.
Using money meant for daily expenses, bills, or debt repayment to bet.
Feeling restless, irritable, or anxious when not betting.
Spending long periods betting while neglecting work, studies, or family responsibilities.
Repeatedly failing to stop despite trying, or being unable to stick to limits you set for yourself.
If any of the signs above feel familiar, it is not a weakness — it is a signal that help is needed. Taking action in time is the most courageous thing you can do.
Where to find help
You do not have to face this alone — support is available from more than one place.
jita Support Team
jita's live chat and email support are active seven days a week, twenty-four hours a day. Talk to us in Bengali or English about responsible gambling, setting limits, or self-exclusion. Email: [email protected]
Family and Trusted People
Opening up to the people closest to you about a problem is the first and most important step. A family member or trusted friend can help you make the right decisions.
Professional Advice
Speak to a psychiatrist or mental health counsellor. In Bangladesh, the National Institute of Mental Health (NIMH) and a number of other government and private organisations offer counselling free of charge or at low cost.
Protecting minors
jita strictly prevents anyone under the age of 21 from creating an account or using any betting or casino service. Age is verified at the time of account registration, and additional proof is requested in cases of doubt.
If minors have access to your device, use browser-based parental control software. Make a habit of logging out of jita and never share your password.
To learn more about us and understand how we maintain a safe betting environment, read our About Us page. For answers to common questions, visit our FAQ section.
jita's commitment: keep betting enjoyable
We want every player to bet with awareness and at their own pace. If a problem arises, do not keep it to yourself — talk to us. Our support team is always ready.