jita Privacy Policy

1 Introduction and Scope

jita is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the jita website, mobile application, and all related services. When you open an account on jita, use our services, or contact us, you agree to abide by the terms of this policy.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how it is managed. jita believes that transparency is the foundation of a trustworthy service. Reading our Terms and Conditions alongside this privacy policy will give you a full understanding of the legal framework for using the platform.

This policy has been prepared in line with applicable data protection laws in Bangladesh and international best practices.

2 Types of Information Collected

jita may collect the following types of information to operate its services:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Mobile number and email address
• Current residential address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Mobile number or account information linked to bKash, Nagad, Rocket, or a bank account
• Transaction date, amount, and method

2.3 Activity Information

• Game play history, betting records, and balance statements
• Login time, session duration, and type of device used
• Actions taken on the platform and usage patterns

2.4 Technical Information

• IP address and browser information
• Operating system and device model
• Cookie and local storage data

3 How Information Is Collected

jita collects information in the following ways:

3.1 Information Provided Directly

Information is collected directly from you when you register, log in, make a deposit, or contact customer support. Information is also received during account verification, including via OTP.

3.2 Automatically Collected Information

When you use the jita website or app, some information is collected automatically. This includes your browsing behaviour, page view history, click patterns, and performance data.

3.3 Information Received from Third Parties

A limited amount of information may also be received from authorised third-party service providers for the purpose of identity verification or fraud prevention.

4 Purpose of Using Information

jita uses collected information only for the following legitimate purposes:

• To enable account registration, identity verification, and login security
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and VIP benefits
• To provide 24/7 customer support and live chat assistance
• To detect and prevent unauthorised access and fraudulent activity
• To improve platform performance and resolve technical issues
• To comply with applicable legal obligations
• To inform you of relevant offers and updates, subject to your consent

jita never uses your information for unauthorised purposes or for any purpose not stated in this policy. We may also analyse your activity to ensure responsible gaming — for more details, visit our Responsible Gaming page.

5 Data Storage and Retention

jita retains your information only for as long as it is necessary for the services provided or required to fulfil legal obligations.

Financial transaction records may be retained for a specified period even after an account is closed, as determined by legal requirements. For inactive accounts, jita may retain the minimum necessary information for security and legal reasons.

Once the retention period ends, the information is securely deleted or modified in a way that makes it no longer possible to identify you.

6 Sharing Information with Third Parties

jita does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Providers of payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, customer service technology, and cloud hosting may receive a limited and necessary amount of information. All such partners are bound by jita's security standards and confidentiality agreements.

6.2 Game Software Providers

PG Soft, Pragmatic Play, JILI, Evolution, and other game studios may receive a limited portion of gameplay data that is directly required to operate the games. This information is never used for marketing purposes.

6.3 Legal Requirements

Information may need to be disclosed under a court order, government directive, or applicable legal obligation. In such cases, jita provides only the information legally required.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the jita website and app. They are used primarily for three purposes:

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving language preferences. Without them, the platform cannot function properly.

7.2 Analytical Cookies

Analytical cookies are used to understand which pages users spend more time on and which features are used most. This information is used to improve the quality of the service.

7.3 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent you from using some key features of the platform.

8 Security Measures

jita uses industry-standard technologies and practices to protect your information. Our security framework covers the following layers:

• SSL Encryption: All information transmitted through the website and app is encrypted using SSL technology.
• Two-Factor Verification (OTP): OTP verification is in place for login and sensitive activities.
• Secure Data Storage: Stored information is kept on encrypted servers and undergoes regular security audits.
• Access Control: Only authorised staff are granted access to specific information, strictly for the purposes required by their role.
• Fraud Detection: Unusual transactions or login attempts are monitored automatically.

However, no digital system is 100% secure. You are also responsible for keeping your password safe and avoiding logging in from unfamiliar devices.

9 User Rights

As a user of the jita platform, you have the following rights over your own information:

9.1 Right to Know

You may request to know what information jita holds about you. We will inform you within the designated timeframe.

9.2 Right to Correction

If any of your information is incorrect or outdated, you may request that it be corrected. You can also update much of your information directly from the profile section of your account.

9.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, due to ongoing legal obligations or financial record-keeping requirements, it may not be possible to delete all information immediately.

9.4 Opting Out of Marketing Communications

You may choose to stop receiving promotional messages from jita. Any such request can be made through customer support. This will have no effect on your use of your account.

10 Protection of Minors

jita strictly provides services to users aged 21 and above. Information about anyone under the age of 21 is not knowingly collected.

An age verification process is followed at the time of registration. If it becomes known for any reason that a user is under 21, that account will be closed immediately and the associated information will be securely deleted. For more information on responsible gaming, visit our Responsible Gaming section.

If a parent or guardian believes their child has opened an account on jita, they are requested to contact our customer support immediately.

11 Policy Changes

jita may update this privacy policy as needed. Changes may be required when the scope of services expands, new technologies are adopted, or legal requirements change.

Registered users will be notified of any significant changes via email or a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

Previous versions of the policy may be available on request through customer support. To learn more about the overall terms of our service, visit the About jita page.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, you can contact jita:

• Live Chat: Direct chat support available 24/7 — in Bangla and English
• Email: [email protected]

We handle all privacy-related requests as promptly and carefully as possible. jita is committed to protecting your rights at all times.